In today’s digital world, consumers, clients and customers wish to engage with companies at their own schedule and on their own terms. Some may like to walk into a store and be met by an attentive salesperson. Some may like to call and expect to speak to a live agent. Others may send a message to the company’s Twitter account and expect a reply within the hour.
A company’s ability to effectively communicate with its consumers, clients and customers is just as important as the products or services it offers.
Unified Communications is the technology that enables this.
- Contact Center solutions for intelligent calling for reaching out to the target market to create awareness, collections, inbound sales, etc
- Interfacing Contact Center systems with SAP and other ERP to automate dunning calls and other voice-driven business processes
- Unified Communications including Video Conferencing, EPABX, VoLTE & VoIP telephony, VoIP gateways, and IP phones