Supercharge Managed Services
With Observability
Digital transformation has created an inseparable coupling of business and technology in enterprises. Systems and workloads have grown manifold. With a diverse mix of computing resources and environments, technology landscapes have grown very complex. Upskilling of inhouse talent to cope up with minutiae of evolving tech stacks and trends leaves no time for innovation. At the same time, thereā€™s zero tolerance for outage from business and regulators.
CIOs need to ensure that IT systems are available, responsive and performant at all times without spending on prohibitively costly fault tolerant hardware. Traditional managed services solutions are no longer adequate since they are reactive, throw off too many alerts, and have inconclusive Root Cause Analyses.
Concurrently, IT leaders need to free up their teams to focus on strategic initiatives. This requires collaboration with a cutting-edge observability platform and an expert service provider to take your managed services to the next level cost effectively.
Enter Observability Solutions from Unique Solutions. With an offering that comprises a cutting-edge observability platform from HPE and several unique advantages from Unique Solutions, we supercharge manage services without breaking the bank.
- World class platform from HPE ā€“ ServiceNow and OpsRamp
- Value adds from Unique Solutions
- Discovery
- Monitoring
- AIOps: Correlation, auto remediation
- Event and incident management
- Unified SaaS platform supporting multi-tenancy, role-based access, and business service level dashboards.
The unique value adds from Unique Solutions include:
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People
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Culture
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Economics
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Track Record
People
- 20 inhouse engineers
- All graduate engineers
- 8-20 years experience
- Certified in major technologies
- Most team members have spent their entire career with us
- Driven by empathy
- 5,000 HPE engineers available on demand
Culture
- Highly responsive
- Spirit of partnership
- Problem solving, not stonewalling, approach
- Go out of the way to support during crisis
- Ingrained in basic DNA of the company
- Realized at ground-level without asking or involving top management
- Awards and recognitions
- Team bonding nurtured by structured team-building initiatives
Economics
- Collaboration between HPE and Unique Solutions enables Fault Resilience as a Service (FRaaS)
- Combines HPEā€™s world class observability platform and Unique Solutionsā€™ compelling commercials
- Elevates the resilience of infrastructure to the next level by predicting, preventing and auto remediation incidents
- Costs a fraction of fault tolerant hardware
- Enables digitally-powered companies to get the level of fault resilience they need at the price point that makes sense for them
- Delivers attractive ROI by preempting infrastructure catastrophes and reducing incident resolution costs
Leading Cement Manufacturer
- Multiple legal entities / subsidiaries
- SAP and non-SAP landscape
- Scope: Datacenter - Primary & DR,Server, Storage, Networking, Firewall,P BASIS
- Assets: 285
- Locations: 2 Datacenters
- Operations: 24/7/365
- Duration: 5 years
- Migrated from Monitoring to servability solution to reduce alert noise level.
Midsized Bank
- Scope: Datacenter - Primary & DR, Server, Storage, Networking, Firewall
- Locations: 29 (2 Datacenters 27 Branches)
- Operations: 24/7/365
- Duration: 5 years
Leading Conglomerate
- Multiple legal entities / subsidiaries: Lifestyle, real estate, FMCG, engineering, etc.
- Complex IT landscape comprising
- SAP ERP
- Business Applications
- Point Solutions
- Mobility Solutions
- Scope: Datacenter - Primary & DR, Server, Storage, Networking, Firewall, SAP BASIS
- Assets: 800
- Locations: 2 Datacenters
- Operations: 24/7/365
- Duration: 7 years
- Wide ranging partnerships with leading OEMs
- Platinum partnership with HPE
- Deep expertise in cutting-edge technologies
- Extensive incident resolution experience
- Staff continuity
- Unique partnership approach
The benefits of this offering are:
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95% Noise Reduction Noise Reduction, Root Cause Identification, Correlation.
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70% Expansion Visibility from OpsRamp helped customer to reduce the spend.
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150 MIs Avoided Proactive monitoring helped avoid.
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Quick Value Realization Complete Projects in weeks to bring value realization and outcomes.
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30% MTTR Reduction Increased automation, reduced noise reduced mean time to detect.
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100% Reference GS1, Partners and Enterprise customers are referenceable.
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25% Ticket Reduction AIOps Effectiveness has helped with initial reduction of Incidents.
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Quick Deployment All deployment completed with Zero escalations.