How IT-as-a-Service Has Become Indispensable in a Hybrid World


Unique Solutions |

When COVID-19 reached critical levels in the spring of 2020, millions of workers around the world were suddenly forced to work remotely. For many businesses, remote working was the only possibility. They struggled initially with the cultural implications and keeping legacy IT systems running to support remote work

However, IT teams and users adapted rapidly as business continuity became essential. We witnessed the evolution of IT teams and also the rise in employee productivity. This is leading HR teams and IT teams to wonder if work processes ever need to go back to normal.

COVID-19 has made us realise that work processes can function and flourish digitally. If employees are scattered, internet connectivity can keep business-as-usual processes running. IT teams are adjusting to this and partnering with HR teams on a deeper level to develop policies that can enable remote work even after the pandemic has passed.

The hybrid workforce in a dynamically changing world 

The implications for IT are as follows:

  • Workers need extended support desk hours
  • Remote management tools are required
  • User training must be more specific
  • Software must be cloud-enabled
  • Security measures must be more advanced
  • Equipment that is provisioned for home-based workers must be provided
  • The development of technologies for non-remote workers must be reconfigured

The more significant trend here is that the modern enterprise is now extended indefinitely and without boundaries. This demands a change management program that involves users, IT teams, and managers. In fact, this is the distributed workforce that experts have been signalling for years. There is no fixed number of workers that will work either from home or the workplace, so IT teams must be prepared for a dynamic shift in employee locations.

While some users may continue to work from home, some may work in business facilities or offices. Some may adopt ‘hoteling’ – a situation where workers reserve a workspace for a few hours. A mixture of these types of workers is called the ‘hybrid workforce’ and IT teams must be prepared to meet their connectivity, security, and personalization needs with the same effectiveness. It’s a challenge that is greater than just providing technology infrastructure in centralized workspaces. Remote work is here to stay, and IT teams must embrace this shift.

Modern enterprises are moving to IT-as-a-Service

IT teams need to become more agile to cater to these needs. We are seeing the outcome of these shifts as they transition from project models to product models under co-owned strategies. They are reimagining their technology investments to deliver a better balance between teams and users. For instance, we have seen IT teams cede control of some technology to business departments. In other cases, they are giving users the ability to select, assess and deploy the tools they need. This process comes under the purview of IT-as-a-Service (ITaaS).

ITaaS enables IT teams to offer a variety of services, settings, frameworks, and technologies to users and business lines. Users have a variety of choices and can pick and choose IT solutions to address their specific needs. These business lines are charged on a consumption basis. So, ITaaS vendors basically maintain a library of resources and catalogued IT solutions that users can customize.

With enterprises moving to hybrid multi-cloud strategies, ITaaS is an efficient way to eliminate IT inefficiencies. It is transforming the outlook of internal IT departments and is giving these teams strategic importance as they leverage commoditized services to meet business objectives. The offered solutions are standardized to deliver transparency and consistency. Like any cloud service, it can scale up or down. This is critical as capital can be diverted for more urgent business needs, rather than keeping expensive IT systems running.

It’s important to remember that ITaaS is not a technology shift; it is simply an organizational and management shift. The same technology interfaces as before are available under ITaaS. What’s different is their presentation, the choices the users have, and the payment models. This leads to a disadvantage of the ITaaS model – it is hard to manage. Traditional IT solutions have been built in a specific way to support day-to-day operations. However, once this barrier has been overcome, ITaaS can transform in-house IT teams and lead to a cultural shift in the modern enterprise.

HPE GreenLake and Unique Solutions – Offering IT solutions in a post-pandemic world

This brings us to HPE GreenLake, which is HPE’s visionary ITaaS offering. It offers a pay-per-use outcome-based model that delivers a cloud experience to apps and empowers IT teams in the new normal. GreenLake follows the ITaaS principles mentioned above and frees up capital diverted towards legacy IT systems. In tough business scenarios like the present, this can help enterprises optimise operations and boost profitability. 

HPE GreenLake offers pre-configured solutions that can be up and running in as soon as 14 days. It can modernise apps by transforming non-cloud-native applications and preparing them for the new normal. GreenLake’s machine learning capabilities enable enterprises to act on insights and scale up or down. The simplified IT experience this offers is invaluable for the modern business.

At Unique Solutions, which is an HPE Platinum Partner for Server and Storage, we are driving this transition to ITaaS. We provide mission-critical infrastructure solutions in Western India and architect modern solutions based on cutting-edge technologies. Many of our customers are turning to us for their ITaaS needs since we have a long-standing reputation for building strategic partnerships.

Our service-oriented value addition enables us to understand current business scenario requirements and build robust IT solutions. We are members of the HPE GreenLake Consumption Visionary Counsel and the Limited GreenLake Gladiator Club, which give us a deep understanding of GreenLake and its capabilities to help enterprises succeed in the post-COVID world.